Privacy Policy

Welcome to the CYIENT Brand Store, created by eYantra. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with our platform. We are committed to protecting your privacy and guaranteeing that your personal data is handled in compliance with applicable data protection laws.

Personal Data We Collect

When you use the CYIENT Brand Store, we may collect the following personal data:

• Personal Identification Information: Name, official email ID, personal mobile number.
• Shipping Details: Shipping address (including city, country, and pin code), contact number.
• Payment Information: Card/UPI and other relevant payment details (collected by our payment gateway providers).
• Customer Support Records: Records of your queries raised via email, chat, or calls.
• Telemetry Data: Information related to your interactions with our platform.

Use of Personal Data

We use your personal data for the following purposes:

• Registration: To process your registration details including name, official email ID, and personal mobile number.
• Purchase and Shipment: To manage the purchase and shipment of products, including shipping address and contact number.
• Payment Processing: To process payments through card, UPI, and other payment methods.
• Customer Support: To handle and resolve queries through email, chat, and calls.
• Telemetry and Analytics: To analyse and improve our platform’s performance.

Data Recipients and Access

Your personal data may be accessed by:

• Authorized Employees: Certain authorized CYIENT employees involved in marketing and customer support.
• Service Providers: Authorized service providers, including cloud service providers, courier services (e.g., DHL, FedEx), and payment gateway providers.
• Affiliated Companies: Our group companies and affiliates as necessary.

Lawfulness of Processing

We process your personal data based on your consent for the purposes mentioned above. You may withdraw your consent at any time by contacting us at [email protected]. Withdrawal of consent will not affect the lawfulness of processing before withdrawal.

Secondary Purpose

If we need to use your personal data for a new purpose not covered by this Privacy Policy, we will provide you with a new notice explaining this new use. We will seek your consent before commencing any new processing, where required by law.

Data Security

We adopt reasonable and appropriate security practices, including administrative, physical, and technical controls, to protect your personal data from unauthorized access, disclosure, or destruction.

Data Retention

Your personal data will be retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes.

Your Rights

You have the right to access, rectify, or erase your personal data, and to object to or restrict its processing. For queries or to exercise your rights, please contact our Data Protection Officer at [email protected].

Contact Us

For any questions or concerns about this Privacy Policy, please contact our Data Protection Officer:

• Email: [email protected]

Local Data Protection Authority

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with your local data protection authority.

Disclaimer

Please note that payment gateways and courier service providers are independent data controllers. CYIENT are not liable for breaches of data protection by these third parties.

Consent

By using the CYIENT Brand Store, you acknowledge that your personal data may be processed in accordance with this Privacy Policy. You consent to such processing and to the transfer of your personal data as described above. You may withdraw your consent at any time by contacting us at [email protected].

Thank you for choosing the CYIENT Brand Store. Your privacy is important to us.